Frequently Asked Questions

What is your returns & exchange policy?
Please visit our Returns policy page for all details. 
Can I try your hair pieces before I buy?
Absolutely! Book a 1-2-1 consultation here. Your consultation will be held at our welcoming space in the heart of London Fields: 129 Richmond Road, London, E8 3NJ.
Can I create a completely bespoke AJ?
Yes, you can! We are now offering a fully bespoke service. You can choose everything from your cap to your hair texture and colour. Click here to book your 1-2-1 consultation.
Can I customise my AJ exactly how I want her?
Yes, you sure can! Please email to schedule a time with one of our wig experts.
Do you have a physical space?
Yes, we do! We’re at 129 Richmond Road, London, E8 3NJ. You can book your 1-2-1 consultation here.
Can I get a 1-2-1 consultation?
Yes, you can! Find out more about our services and consultations here.
Once I order my hair how long will it take to arrive?
Your new hair will be with you in 4-5 weeks. After your order has been placed, your AJ piece will be sent to our team to be coloured and cut to create your unique style.  We will send you updates at each stage of the process and notify you when your parcel has been shipped 😊 Please note we do not cover import taxes or fees
Can I wash and style my hair piece?
Yes, of course! Our pieces are made with (ethically sourced) real human hair so they can be washed and styled as you wish.  For more information on how to care for your hair piece, visit the guides & tips section on our website.  Please note - we do not advise wearing your wig in chlorine swimming pools as this will remove natural oils and dry out the hair, while also damaging its colour. 
Where is the AJ hair from?
Our hair is ethically sourced from the Tonsure Temples in Chennai, India. Each piece is handmade by local wigmakers who are paid fairly.  Our suppliers' ethical work practices are part of the reason we choose to work with them. It's also the best quality Indian hair in the business with no silicone coating and no added perversities.
Are the knots bleached?
Yes, they are totally invisible! 
Is the hairline natural?
Absolutely, there is no need to pluck or alter when your hair piece arrives – she will be good to go!
Will the hair piece fit my head?
All our pieces come with an adjustable strap so you can alter the size of the piece for a perfect, comfortable fit. If your piece still doesn't fit perfectly, we offer a bespoke resizing of your cap, see bespoke your AJ section on site. 
Do you need tape /glue to secure your hair piece?
If you pull the adjustable strap so it's nice and snug, you can wear the piece without using tape of glue. If you'd like that extra bit of security, Amber recommends using tape around the edges of your piece. 
How will my hair piece arrive?
Your hair piece will arrive in our beautiful bespoke packaging with a cotton bag for safe storage.  We will also send a link to our 'how-to' videos for all of Amber's tips and tricks! 
What is meant by hair density?
Density refers to the thickness of the hair piece. All our hair pieces are 150% in density. They are beautifully thick in the right places, for a full but natural look.  
What texture is the AJ hair naturally?
All our hair pieces come with a beautiful, natural beachy wave.
I'm buying my first hair piece - I'm nervous, where can I get more advice?
We know how overwhelming and confusing it can be, from both a practical and emotional standpoint. We are here to support and guide you every step of the way. We now have a beautiful discreet safe place for you to come and visit to try on all our pieces and ask all the questions you need. You can also book in for a free online consultation to speak to someone who actually gets what you are going through.
Why does the colour of my hair piece look slightly different to what I saw online?
All our hair pieces are coloured by hand so you may notice subtle variations in colour as explained on our product pages. 
Does AJ have a shop where I can try on the hair piece?
For now, we are only online ..however stay tuned, there may be a pop up coming your way.  
Will the lace suit my complexion?
Our Swiss transparent lace suits all complexions. 
Are the AJ wigs secure?
Yes. With our adjustable strap, some tape and glue – that piece isn't going anywhere!!
How long will my hair piece last for?
The longevity of your hair piece is very much dependent on your lifestyle and how well you care for her.  Please follow our social channels and 'how-to' guide on this website to learn all the tricks to keeping your hair piece in beautiful condition for as long as possible. 
Do you offer a repair service if my hair piece starts to shed?
Yes. For a small price we offer a repair service, so when natural wear and tear happens you know your favourite hair can be restored in safe hands.